What is the recommended approach when interpersonal conflicts occur?

• A. Refuse to get involved.
• B. Transfer one of the employees involved so there will be no contact.
• C. Discuss the situation in general terms within a staff meeting, avoiding specifics.
• D. Have each employee write out their grievances and meet with them to discuss.

Answer: (D)

Direct, structured conflict resolution is the best approach when interpersonal conflicts occur. Have each employee write out their grievances and then meet with them to discuss. This method puts concerns in writing to reduce memory distortion, clarifies specific behaviors and their impact on work and animal care, and creates a concrete, actionable plan with follow-up. A supervisor or trained facilitator can guide the conversation to stay professional, focus on observable issues, and promote constructive solutions. This approach helps preserve teamwork, maintain workplace safety and welfare, and prevents rumors or resentment from taking hold. In contrast, avoiding involvement, transferring someone, or discussing issues only in general terms fails to address the specific problems, can worsen the situation, and does not yield a workable resolution.