In applying the mirror principle, what should a supervisor do to influence employee behavior?

• A. Show inconsistent behavior to surprise staff
• B. Model the behavior you want to see
• C. Avoid discussing expectations
• D. Only focus on outcomes

Answer: (B)

Modeling the behavior you want to see guides employee actions more effectively than words alone. In applying the mirror principle, a supervisor demonstrates the exact conduct expected from staff—consistent safety practices, clear communication, teamwork, and adherence to procedures. When staff observe a leader who reliably acts in line with these standards, they are more likely to imitate those actions and internalize the expectations. Inconsistent behavior undermines credibility and creates uncertainty about what to follow. Merely discussing expectations without a visible, ongoing demonstration isn’t enough, and focusing only on outcomes ignores the example the supervisor sets and can undermine the processes that support good results. By walking the talk and aligning actions with stated goals, the supervisor influences behavior through social learning, building trust and accountability.